BETTER ONBOARDING

MasterPlan Pet Care’s staff management and university makes onboarding focused, exciting, and helps staff retention.

TEAM EDUCATION

To reach full potential, ongoing learning is a must. That learning needs to be brief, focused, and memorable…and maybe even FUNT

PERFORMANCE ACCOUNTABILITY

Learning is great, but it only becomes valuable when we it gets put in action. Consistent performance comes from making work a Game Worth Playing.

FACILITIES AROUND THE COUNTRY

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Arizona

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California

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Upcoming Events

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Sep
27

What is holding you back from a business that truly runs itself?

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The MasterPlan Difference

Engaged, Focused Staff Isn't An Accident

Down with the endless task list! Down with the stacks of unread mail! Down with the piles of memos, reports, and sticky notes! Down with the gigabytes of unread email! Down with serving two masters! Down with all that stuff! It’s time to be done with that way of working.

Eliminate Your Time Debt

It takes diligent strategy and discipline. And you can do it! Simply put: You are here to do something…and by extension so is your business. Defining exactly what it is cannot be underestimated. Like the Oracle said in the sci-fi movie The Matrix, “we’re all here to do what we’re all here to do.” So, what are you here to do and how is your business helping you do that?

Assertive Innovation is the Key to Pet Care Education

Some problems require us to try harder. Some require us to think differently. And yet still others require us to change ourselves. That’s why most problems get avoided. But what happens when we refuse the sucker’s choice of “passive” or “aggressive” and go with something better: assertive? What happens when pet care education becomes revolutionary and innovative?

Establish Trust with Your Customers

All of us know that trust is THE fundamental element required to gain and maintain your client’s business. Add to that, the fact that here is a huge emotional connection between our customers and their furry family members and it’s easy to see that trust is literally the center point of success. Without a consistent strategy to establish and maintain trust, your facility may be missing a significant part of your potential market. Just how then do we build the trust needed to ensure an individual feels secure enough to schedule their best friend into your facility?

Performance Based Pay

You Want Your Team to Work Like You Do, Right? I hear this all the time…”I wish I could find ‘good’ people.” Or my personal favorite, “I wish my people would work as hard as I do.” I bet you’ve said or thought that over the years…maybe even recently.

Well the problem is this, you can’t and they won’t. At least until now…

 

Articles

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Value Driven Innovation in Pet Care Education

Assertive Innovation is the Key to Pet Care Education Some problems require us to try harder. Some require us to think differently. And yet still others require us to change ourselves. That’s why most problems get avoided. But what happens when we refuse the sucker’s choice of “passive” or “aggressive” and go with something better: […]

The New Language of Effective Pet Care Marketing

The Secret That We All Forgot Marketing is about building an incremental, long term relationship that lasts. We all know this. So why do most facilities have a giant sign in their window (or on their website) that says “prostitutes wanted”? That’s right. They do. They don’t realize they are asking for “instant sex.” They […]

WE BELIEVE THAT EDUCATION IS FOR EVERYONE

You can see MasterPlan in action for a limited time On Demand. Hosted by MasterPlan founder, Eric Beck, you’ll get to see real facilities using the system in real time. We explain how it all works and you can decide if it’s right for you! Learn How to Take Your Team to Full Potential!

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