Phone Basics 101

It’s on the phone that many relationships are made or are damaged. The skill set required to perform well under pressure and in a face paced environment must not be left to chance. In this module, you will learn how the very best do it. We start with the design of the responsibilities and help you work towards a more focused roll. After all no one is great at doing 10 things at once! So first we establish your goals for the front desk role.

By MPPC University Staff | University
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