Check In / Check Out 101

Check In / Check Out 101

frontdeskCategory: FRONT DESK – Duration: 15 minutes – Prerequisites: None


Did you know that research shows the highest stress situations we encounter are in “transition”? Learn how to help your customers in their transition moments of check in / check out so they are efficient and yes, even…fun!

This course focuses on what the top hotels teach about how to de-stress your customers and have them raving about how easy it is to come to your facility. Ease is the focus here and there are 5 main areas we focus on to achieve it: Tone of voice, Body Language, Appearance, the Instant Greeting Principle, and understanding why “goodbye” is the most critical part of any customer interaction.