Check In / Check Out 101
Did you know that research shows the highest stress situations we encounter are in “transition”? Learn how to help your customers in their transition moments of check in / check out so they are efficient and yes, even…fun!
This course focuses on what the top hotels teach about how to de-stress your customers and have them raving about how easy it is to come to your facility. Ease is the focus here and there are 5 main areas we focus on to achieve it: Tone of voice, Body Language, Appearance, the Instant Greeting Principle, and understanding why “goodbye” is the most critical part of any customer interaction.