Communication 101

leadershipCategory: PROFESSIONALISM – Duration: 15 minutes – Prerequisites: None

Summary

Itsnotwhatyousay, but how you say it! Right – we’ve all heard about how important communication is, but how many of us have actually been trained in modern communication techniques, scientifically proven to help build trust, loyalty, and effectively communicate our message?

This course is not theory. It’s full of skills to practice and gain mastery. In this course you’ll learn how to do the following:

  • Remove habitual pattern in your speech that confuse others
  • Be concise without being terse
  • Establish clear boundaries for the length of a conversation
  • Redirect “interesting but not relevant” aspects of a conversation
  • Better understand the body language of customers and team members (and what to do about it)
  • How to communicate in a multicultural environment
  • Give and receive constructive feedback
  • Increase your self-awareness of how you communicate and are perceived by others

 

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