Customer Communication 101

Customer Communication 101

frontdeskCategory: FRONT DESK – Duration: 15 minutes – Prerequisites: None

Summary

Email, text, phone, in person and in the mail…these are the areas where we most often communicate with our customers. But what about online, Facebook, Yelp, etc.? To make sure your message is properly received and acted upon, you have to develop the right skills.

In this course we open up the strategy that’s based on research which asked “why do long term relationships last over 50 years?” Wow! Would you love to have the golden touch when you communicate that keeps your best customers coming back for over 5 decades? We all would! The keys presented in this course establish a guide for what we say, how we say it, and why we say it. Through practice sessions and role plays, you’ll be on your way to developing the confidence and communication know-how you need to keep customers happy and coming back!

 

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