Key Performance Indicators 101

Key Performance Indicators 101

leadershipCategory: LEADERSHIP & MGMT. – Duration: 15 minutes – Prerequisites: None


“If you can’t measure it, you can’t manage it.” Jack Welch, CEO General Electric

True, true! In fact, if you don’t measure, and just run your facility on “gut feelings” you’re likely to be under performing by at least 200%. When we have a clear sense of WHAT to measure and HOW to measure it, we can see the reality of our work. Like driving your car with a clear clean windshield and an accurate speedometer, you are ready to handle the curves and opportunities that come your way.

In this course, we help you establish your KPI’s (key performance indicators) that will help you and your staff make great decisions and take effective actions. In this course we will show you how to establish KPI’s for Staff, Profit, Revenue, Return on Investment, Payroll, Boarding, Daycare, Training, Dog Walking, Transportation Services, Activities, and more!