Team Accountability 101

Team Accountability 101

leadershipCategory: MGMT / LEADERSHIP – Duration: 15 minutes – Prerequisites: None

Summary

How we handle mistakes says a lot about whether or not we’ll succeed. Everyone on staff including owners & gm’s make mistakes. So have you ever stopped to consider the manner in which you handle mistakes? Are you constantly turning one problem into TWO? Do you hide from mistakes? Do you fear mistakes?

In this course we help you understand the best ways to bring constructive correct to yourself and your team. Some common problems we address include:

  • How to calm down
  • How to keep focused on outcomes instead of blame or personal criticisms
  • How to keep discussions “safe” so that real communication can happen
  • How to correct someone in such a way that they genuinely thank you for it
  • How to deal with tactical skills deficiencies
  • How to deal with interpersonal skills deficiencies
  • How to moderate disputes between employees
  • How to create policies that help everyone know the “rules” for corrective discussions and actions

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